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MarkaVIP.com guarantee to return if you are not satisfied with your purchase. And you can apply return online within 15 days after receiving the order. Please make sure the returned items are in a saleable condition.
1. Log into your Account-Orders; Click "Apply for Refund" at order details page;
2. Choose item(s) you want to return and return reason; Uploading the related effective pictures, then submit them;
3. MarkaVIP will audit your application within 72 hours; The detailed return information will be sent by Email for "Audited Return Application";
4. Returned item(s) must keep in original packing in the parcel, please seal the parcel securely；
5. Uploading Return Tracking No. and shipping company within 15 days in "Audited"return application, or the application will be closed, which is very important for processing refund；
6. The refund will be processed to your original payment account according to return policy once we receiving the parcel.
1. You can apply for Return&Refund within 15 daysafter receiving your order;
2. The refund is only for returned items based on the audited application online;
3. The following items cannot be returned or exchanged: Underwear, Swimwear, Leggings, Beauty;
4. The returned items must be in unused condition with the original packing. We do not accept items which are worn, damaged, washed or altered in any way;
5. You are responsible for return shipping fees. Please choose economical shipping method；
6. We do not accept packages returned using Freight Collect.
Return Note For Electronic Items
The electronic products enjoy the same return policy like others. In addition, here are two another points need to note:
1. We only accept return&refund which is applied within 15 days after receiving the order and please be sure they are in unopened and sale-able condition;
2. If there is item quality issue, please come to relevant repair agency for testing first then apply for return&refund, uploading effective pictures within 15 days after receiving the order. We will audit return&refund application and deal with the issue timely.